Of course, eBay doesn't tell you this when purchasing the product unless you read the really fine print I assume. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. Why can't I see the buyer's shipping address? Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. Better luck next time. There is no opt in or opt out option. Authenticity Guarantee lets you shop with Its too bad you didnt bother to notice those 'important aspects' before you bought the shoes. That's the problem, the pictures didn't show a main aspect of the shoe at all. How to add Authenticity Guarantee to your eBay listing for sneakers - YouTube 0:00 / 2:00 How to add Authenticity Guarantee to your eBay listing for sneakers Chris34011 6 subscribers. What items are eligible for eBay Authenticity Guarantee? Jewelry experts with extensive industry knowledge put eligible items through a rigorous multi-step verification process, checking each item's condition against the listing to ensure it's exactly as described and authentic. Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria: The following trading cards are not currently eligible for authentication. If you open a case right after purchase, of course you'll lose. 2. Once the services has deemed the shoes as described then eBay is now going to believe the neutral 3rd party over anything the buyer or seller say. The latest date for the buyer to report that the item hasn't arrived is 30 calendar days after the latest estimated delivery date or 7 calendar days after the event date, whichever is later. Withdrawals may be covered separately by the eBay vault. I am shocked.. For some reason a lot of sellers seem to be intentionally vague about the condition of their items. Please respond to them for follow-up on your specific case. A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received. Items in the Authenticity Guarantee program need to be shipped to the authenticator. Then they shipped my item to the buyer. Press question mark to learn the rest of the keyboard shortcuts. eBay currently covers all . Help for buyers and sellers. When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not meet their return requirements: If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs. Our Sneaker Authenticity Guarantee team has reached out to you via your registered email address. Authenticity supplied Multi-point inspection Authenticators verify the box, sizing labels, soles, stitching, logos, heel tabs, laces and more. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. Proof of delivery for returned items When the buyer reports that they didn't receive an item, we'll look for evidence of successful delivery to this address. eBay may close a buyer's eBay Money Back Guarantee case if the buyer files a chargeback or buyer protection claim for the same transaction with their payment provider (such as a credit card issuer or payment service provider), regardless of whether the chargeback or buyer protection claim is for the full or partial amount of the transaction. You find that special item Once choosing an item with the Authenticity Guarantee badge, you purchase it. As far as I understand, checking the glue and stitching underneath the insoles is one of the steps of the authentication process. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed. If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing. eBay covers all costs of the authentication process. Might as well have cgc grade it while it's there. The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. Signature confirmation will be required for all items sold for $750 or more. How can that be? Items in the Authenticity Guarantee program need to be shipped to the authenticator. If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. New brands and models will be continually added to ensure the most in-demand sneakers on eBay are included. I wonder if people know about dr scholls. Per the seller's return policy in the listing The problem: Authentic shoes declared non authentic. Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. . Create an account to follow your favorite communities and start taking part in conversations. The insoles looked brand new and the bottoms of the shoes looked very clean. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. The seller may exclude original shipping costs from the refund. When you make a sale, you have to send the item to the authenticator's address provided by eBay. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. So obviously, I did not expect neon green all over the top of my shoes. After a while you can call and get that number raised. If the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. My entire apartment smells like axe body spray as well. Sneakers specified as customized will not be authenticated. eBay reserves the right to seek reimbursement from the seller for amounts refunded to the buyer, if a buyer successfully appeals. Currency exchange rate applied to refunds. To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address. It's yours If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. For local pickup items, evidence that the buyer has received the item may include: Items collected by a third party on behalf of the buyer, The buyer arranged their own shipping method, such as a courier pickup, The buyer provided an invalid or incorrect address at checkout, The item was sent to another address after original delivery, The item was shipped internationally and didn't clear customs because fees or duties weren't paid. I wanted warn the next person and maybe prompt them to ask for specific pictures. How can buyers search for Authenticity Guarantee items? Industry experts carefully inspect your luxury handbags. Sellers are required to deliver the item as it was described in the listing. Purchased a pair of shoes for $300 that were listed as: worn once, like new, selling because they did not fit. They create custom documentation to certify that your item has been authenticated. 743712524609 b3335a87-7ec7-4034 . I hear you, the guy had over 300 feedback 100% positive. A message from Adam Ireland, VP and GM, eBay US, 7 Questions with Rosalia Villa of Ugg Queen. To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. Have you even received the item yet?????? I have a strong suspicion that this isn't his first time doing this. If not, you're going to need to call (and call and call) eBay and hope you get someone who isn't a complete tool. There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. Evidence of successful delivery to the authenticator Here is a photo of the same model shoe that has actually been worn just a few times (bottom) versus what I received (top): YIKES!!! Thank you for buying and selling on eBay. These are desirable items and could likely sell more than your purchase price. Copyright 1995- 2022 eBay Inc. eBay may step in without the buyer asking if there is no valid tracking information available. A dialog will open as you type your search terms. For more information, see our, Any images added to a return request must be relevant to the return reason and comply with our, When there are strong indicators that the buyer received a counterfeit item, the buyer must cooperate with us to ensure proper disposal of the item, and must not sell the item on eBay or elsewhere, The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the seller's specified return address; and, Signature confirmation, on items with a total cost of $750 or more. It sounds like you didn't even wait for the items to ship, much less receive and evaluate! But just who made them and of what quality there is no real way to tell. Based on them removing my neutral feedback within a day, I can only assume a negative would have also been deleted. confidencejust look for the checkmark. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? Sellers can find the estimated delivery information that was provided to the buyer at the top of their Order details page. For all the details of how eBay Money Back Guarantee works - what's covered, what's excluded, and what buyers and sellers need to do - please read our full policy. To maintain that trust, we expect all members to treat each other with respect. eBay does not cover losses a buyer may sustain that are attributable to fluctuations in currency exchange rates applied to the refund by the buyer's bank, credit card issuer, or payment service provider. listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. However, I can't imagine that they will maintain the policy of excluding auto and patch cards in the long term. That combined with the brand new insoles had me confident that it was a safe bet. Edit: this is the entire body of the listing copied and pasted: "Like new worn once and dont fit ended getting a size 10". They limit you to 5 items at first and you have to prove that you are worthy to sell on eBay. Trading Cards have a more limited return window. US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). In most instances, we will notify buyers and sellers with an, Open duplicate claims using other resolution methods, or, Engage in fraudulent or abusive buying behavior, or, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the address provided on the, Falsely claiming an item was not as described, Opening duplicate cases using other buyer protection programs, Returning an item other than the original item received, Using or damaging an item and then returning it, We may provide buyers and sellers with access to each other's contact information in accordance with our, eBay Money Back Guarantee is not a product warranty, For items shipped through the Global Shipping Program, the program's, In certain situations, eBay may open a case on behalf of a user and decide the outcome immediately. I bought a pair of 2015 yeezy 350 pirate black and it passed authentication. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns. If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. Authenticity just means the brand name company got a cut of the money. . 1. Welcome to the Buying board! Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed. Is there anything I can do here? If you are a buyer, please check the currency conversion policy imposed by your credit card issuer, bank, or payment service provider for information about conversion rates applied to refunds denominated in foreign currency. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: A buyer may not seek resolution for the same transaction under more than one buyer protection program. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. I got screwed. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available. Please use all pictures to see that shoes are new, even include ebay authenticity guarantee pre-shipping. eBay Money Back Guarantee covers most transactions on eBay. We require all of the following to prove a successful return delivery: If the party responsible for return shipping does not use a tracked service that meets these requirements, a case may be decided against them if the returned item doesn't arrive. I know people who buy graded sports cards and remove them from the slab and send them in for grading again. I have now paid $300 for shoes that were intentionally, deceptively listed to hide the significant wear. (Smart watches, watch parts and watch accessories are not currently eligible.). However, if an item sells for under $2000 in an Auction listing, it may not be eligible for authentication, Watches specified as "Customized" are currently not eligible for authentication. A dialog will open as you type your search terms. I appreciate the tips though. eBay Money Back Guarantee does not cover final sale purchases on the basis that the item doesn't match the listing. I hate Ebay's authenticity guarantee. 03-29-2022 Ebay is **bleep**. If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. Return shipping costs will be charged to the seller separately if: The seller authorized the buyer to use an eBay return label, or, eBay provided a return label to the buyer on the seller's behalf. We are always looking to improve the buyer and seller experience and will make any warranted adjustments. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. Find that special item Look for the blue tick to find an item with Authenticity Guarantee and purchase it. Top grading professionals verify every detail of every card. We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. This program is terrible. Buyers will not be covered by eBay Money Back Guarantee if they make fraudulent claims or engage in activity as described in the Abusive buyer policy. Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page. You find that special item. A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. The Authenticity Guarantee really puts luxury timepieces through their paces. Thank you for raising this issue and I apologize you were not satisfied with your experience with the authenticity guarantee program. Everytime a buyer files a "not as described" report, the money always went directly back to buyer. View cart for details. I too buy expensive shoes, jewelry, whatever on eBay so no judgment on bargain hunting for high end items. Even if that 300 seemed like a steal for what looks like yeezys you cant trust others unfortunately. eBay Money Back Guarantee programs on international eBay sites. Once the item has passed inspection it will be shipped to the buyer. When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. The return is treated as if the item didn't match the listing. For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. 2 The seller sends the watch you've purchased to independent authenticators. Idk lol but i dont think I would ever purchase "worn once" sneakers. I noticed it from more legitimate pictures on another site. I know what you mean with the "intentionally vague" item condition. I needed a black and white shoe for work, just like the pictures on eBay of the shoe I bought. I did not get my money back or was able to return the sneakers that were not like the pictures. Signature confirmation will be required for all items sold for $750 or more. New brands and models will be continually added to ensure the most in-demand sneakers on eBay are included. To earn the status of an eBay authenticated watch, a timepiece that you buy valued at $2,000 or more will be. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. From found to yours. 03-29-2022 eBay makes it look like the authenticity guarantee is there to help you, but really what it does is make it impossible to contact the seller or return an item even if there are legitimate concerns.
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